Seminars and workshops

Business Management

To improve the skills and capabilities of your managers, we deliver short seminars on the core principles of business management. We combine the latest academic research with experience from industry that will enable your managers to find new approaches to business issues and develop their leadership skills in an ever more competitive environment. Seminar topics and workshops will be customized to your business situation.

The seminars can cover the following themes :

• Successful business strategy development and execution
• From traditional purchasing to strategic procurement
• Business digitalization and use of data
• Structuring and managing supply chains
• Principles of Lean Management and Total Quality Management (TQM)
• Managing change

Customer Relationship Management (CRM)

For companies to learn about the benefits of a CRM systems for their business, we offer standard or tailor-made seminars. These can be delivered in your offices or online, using advanced screen-sharing technologies. Our clients benefit from a clear and systematic approach to system selection, requirements analysis and project preparation, helping them to avoid unnecessary cost right from the start.

The seminars cover the following themes :

• CRM definition and scope
• How to analyze business requirements
• Defining the CRM strategy
• Successful CRM project management
• Ensuring data quality
• How to select the right CRM software

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What clients are saying :

'Marco delivered an excellent module. Online learning has been imposed for reasons that are all too familiar. It would not be my preference. However, when content is so rich and delivered with enthusiasm, passion and insight, the medium becomes irrelevant.'
Ewan D., Director, Lemon Hive, UK

'A dynamic module led by a dynamic professor! Thank you for making the experience so interesting, insightful and interactive! Throughly enjoyed it and appreciated your teaching style!'
Sharina I., Project Manager, The World Bank, Bangladesh

'This was a brief but enriching session that added another layer of knowledge to operational, technological capability available to support some of the market challenges.'
Altin B. CEO, ProMedical, UK

Marco is a great teacher, and his real-life experience combined with his academic knowledge is just fantastic. I was inspired in how to refine the operations in my company, something I have previously shied away from.
Daniel C., Co-Founder, APD, Colombia