Customer Relationship Management (CRM)
Customer relationship management are methods that companies use to interact with customers. The methods include employee training and special purpose CRM systems. A modern CRM system enables your sales people to have all relevant information constantly available via their smartphones or tablets, and this where ever they are. As a manager you will have a full overview of your sales pipeline by means of detailed reports and dashboards.
CRM initiatives often fail because implementation was limited to software installation, without providing the context, support and understanding for employees to learn. Tools for customer relationship management should be implemented only after a well-devised strategy and operational plan are put in place.
Once the CRM system is implemented, users benefit from ongoing training and coaching. Training increases productivity by 22.4 %, training combined with follow-up coaching increases productivity by 88 % (Source: Public Personal Management, Vol 26, Issue 4, p. 461). We provide ongoing training through regular online sessions, adapted to the needs of your teams. These sessions usually last 2 hours and can be delivered for individual users or small groups.
As independent consultant we are not affiliated with any CRM systems provider and focus solely on requirements analysis, project management and training. For companies to learn about how to use CRM systems in their business, we offer standard or tailor-made workshops. We are though specialized and have extensive experience with the CRM solutions of SuperOffice for medium to large international companies and Zoho for small to medium sized companies, individual enterprises and associations.
For smaller sales teams that handle simple sales processes and do not need key account management functionality or integration with marketing activities, it might be sufficient to use a Lead Management tool that can be implemented in a very short time.
Customer relationship management are methods that companies use to interact with customers. The methods include employee training and special purpose CRM systems. A modern CRM system enables your sales people to have all relevant information constantly available via their smartphones or tablets, and this where ever they are. As a manager you will have a full overview of your sales pipeline by means of detailed reports and dashboards.
CRM initiatives often fail because implementation was limited to software installation, without providing the context, support and understanding for employees to learn. Tools for customer relationship management should be implemented only after a well-devised strategy and operational plan are put in place.
Once the CRM system is implemented, users benefit from ongoing training and coaching. Training increases productivity by 22.4 %, training combined with follow-up coaching increases productivity by 88 % (Source: Public Personal Management, Vol 26, Issue 4, p. 461). We provide ongoing training through regular online sessions, adapted to the needs of your teams. These sessions usually last 2 hours and can be delivered for individual users or small groups.
As independent consultant we are not affiliated with any CRM systems provider and focus solely on requirements analysis, project management and training. For companies to learn about how to use CRM systems in their business, we offer standard or tailor-made workshops. We are though specialized and have extensive experience with the CRM solutions of SuperOffice for medium to large international companies and Zoho for small to medium sized companies, individual enterprises and associations.
For smaller sales teams that handle simple sales processes and do not need key account management functionality or integration with marketing activities, it might be sufficient to use a Lead Management tool that can be implemented in a very short time.
